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Associate Practitioner Rapid Response/Virtual Ward Band 4

Band 4

Main area
Band 4
Permanent: 37.5 per week
Full time - 37.5 hours per week (The post holder will be required to work evenings and weekends)
Job ref
Croydon Health Services
pa incl HCAS
02/10/2022 23:59

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.


Job overview

Please see the attached supporting document which contains more information about the role in the job summary

Main duties of the job

Associate Practitioner -  Band 4

The post holder will work as a member of the Rapid Response/Virtual ward to facilitate the work of the service enabling unwell patients to remain at home and achieve their full potential with the use of technology.

The post holder will work within clearly defined boundaries of their Associate Practitioner Competencies and carry out specific delegated clinical tasks and responsibilities as defined by the registered nurse or therapist.

The Assistant Practitioner will be assessed as proficient to work at a higher competency level than that expected of a band 3 Health Care Support Worker. He/she will work in partnership with team members, service users, general practice, multidisciplinary team and private / voluntary agencies.

The post holder will provide skilled support to the Occupational Therapists, Physiotherapists and Rapid Response Matrons and will undertake duties as allocated to them by a qualified member of the Nursing or therapy staff.

The post holder will be expected to work autonomously in a variety of settings including the patient’s own home and other community settings as required such as the intermediate care beds and care homes.


Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. 

These include:
• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision:

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services 

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different. 

Detailed job description and main responsibilities

Please see the attached supporting document which contains more information about the role in job description and person specification

Person specification


Essential criteria
  • Healthcare practice Foundation degree
  • At least 2 years of community experience as a Band 3 Healthcare or therapy assistant.


Essential criteria
  • Knowledge of the roles of the Multidisciplinary team
  • Understanding of the nature and importance of confidentiality
  • Understanding of equality and diversity in relation to work activities
  • Awareness of child and adult protection needs and action to take in event of concerns
Desirable criteria
  • Awareness of Telehealth and remote monitoring of patients


Essential criteria
  • Experience of working as a Band 3 Nurse or therapy Assistant for at least 2 years
Desirable criteria
  • Previous experience as a Band 4 practitioner in a relevant area


Essential criteria
  • Ability to work independently without supervision
  • Ability to recognise role boundaries and own limitations and seek assistance when necessary
  • Basic Therapy and Nursing skills
  • Effective communication and listening skills
  • Good observation and organization skills
  • Able to work co-operatively and effectively as part of a multidisciplinary team
  • Able to work under pressure and without direct supervision
  • Adaptable and flexible to changing priorities and needs of the patients and the service and working hours
  • Ability to accurately maintain patient notes and documentation to prioritise own workload and organise time effectively
  • Ability to keep calm and logical in emergency and stressful situations
  • Ability to deal with challenge and conflict in an appropriate manner
Desirable criteria
  • Ability to identify an unwell patient and escalate appropriately using the NEWS score
  • Ability to identify and order basic equipment


Essential criteria
  • Car driver with a clean license and access to a vehicle for work purposes
  • Basic IT skills

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonListening into Action (LiA)No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleImproving working livesAge positiveDisability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Aisling Vaugh
Job title
Operational Manager LIFE
Email address
Telephone number
0208 274 6445
Additional information

Nicola Gass - Advanced Nurse Practitioner 

0208 274 6445