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Catering Assistant - Retail

Band 2

Main area
Band 2
  • Full time
  • Part time
5 sessions per week (Various shifts working 5 over 7 including some weekend work.)
Job ref
Croydon Health Services NHS Trust
£24,378 - £25,426 pa, Pro Rata incl. HCAS (Outer)
Salary period
05/10/2022 23:59
Interview date

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.


Job overview

The work involves preparation, handling and serving food across all areas of the Catering Department and associated Trust areas. The post holder will be required to maintain good food hygiene standards for patients, staff and visitors to the Trust in accordance with individual area processes.

Maintaining professional standard housekeeping and cleaning practises, promoting a positive image to patients and visitors.

Use of commercial and light catering equipment is required within all areas of the department.

Main duties of the job

Catering Assistant - Retail (Band 2)

Croydon Health Services NHS Trust are recruiting  Catering Assistants to work primarily within the Retail & Kitchen area of the Catering Department.

We are looking for a flexible, enthusiastic people to join the retail team.

The role will involve working in all areas of the business and will include front of house, Kitchen and cleaning work.

An understanding of Food Safety rules and HACCP are essential and level 2 food safety will be required. (training will be given if not currently certified)

  • Provide high quality retail food and beverage services to all customers using Trust facilities and hospitality services.
  • Temperature of cooked foods is recorded, along with chilled and frozen storage using designated HACCP sheets.
  • Replenish stock in accordance with Retail display plans.
  • Communicate menus and promotions to customers internal and external, providing outstanding customer service for retail and hospitality.
  • Assist any customers with needs and wheelchairs throughout the retail and hospitality experience.
  • Use POS tills for payment transactions, and follow the Trust cash handling procedures.
  • Ensure hospitality is delivered to areas as book

Earliest shifts start at 06:00 and latest end time is 17:00.

Proposed Interview Date : 12th October 2022


Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. 

These include:

• Croydon University Hospital

• Purley Hospital

• The Sickle Cell and Thalassaemia Centre in Thornton Heath

• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside

• A minor injuries unit in New Addington


The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.


Our Vision:


“Excellent integrated care for you and your family, when and where you need it”


Our 5 key ‘Here for you’ promises to the people of Croydon are:


• You feel cared for by helpful and welcoming staff

• You feel in safe hands with highly professional staff

• You feel confident in your treatment from skilled teams of compassionate clinicians

• You feel we value your time with convenient appointments, minimal waiting and care closer to home

• You feel it’s getting better all the time as we continue to improve our services 

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different. 

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***

Person specification


Essential criteria
  • Previous Catering Experience
  • Knowledge of Food Safety Systems
  • Previous Customer Service Experience
Desirable criteria
  • Valid Level 2 Food Safety Training

Manual Handling in Catering

Essential criteria
  • Catering awareness
Desirable criteria
  • allergen awareness

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonListening into Action (LiA)No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleImproving working livesAge positiveDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Mariana Nedelcu
Job title
Interim Catering Manager
Email address
Telephone number