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Team Administrator

Band 3

Main area
Admin Band 3
Band 3
Permanent: 0.7wte
Part time - 26.25 hours per week
Job ref
Crystal Children's Development Centre
£25,838 - £27,285 Pro rata pa incl. HCAS (Outer)
Salary period
27/09/2022 23:59
Interview date

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.


Job overview

Croydon's Children's Occupational Therapy team is looking for an enthusiastic colleague who is proactive, motivated and enjoys working as part of a team. The post is 26.25 hours. Our team is dynamic, friendly and supportive. It consists of a number of skilled Occupational Therapists, Occupational Therapy Technical Instructors and Administrative Support working with children who have a wide range of disabilities and difficulties and their families across a number of settings. 

The post's duties will include the use of various computer applications, including word, excel, PowerPoint and other internal systems, dealing with telephone enquires from families and other processionals, ordering specialist equipment and stationary, finance duties, filing, processing case referrals and discharges, support work for specialist assessments and therapy programmes along with a number of other administration processes to ensure the smooth running of the service. You need to be able to manage changing work priorities and your workload effectively. 

Previous experience of working within an administrative capacity is essential. You should have a logical and thorough approach to work with good communication skills, a willingness to learn and a commitment and motivation to meet the needs of children, young people and their families. 

Main duties of the job

Team Administrator (Band 3)

To be responsible for providing full secretarial and administrative support to the team to which you are working, duties may include: Use of computer software packages to process documents and letters requiring an ability to access the internet and use email, use of spreadsheets or databases as appropriate

Working as part of a team to maintain accurate diaries, arranging appointments and venues, maintaining an effective up to date filing system,

Ordering equipment, Screening incoming mail, dealing with directly if appropriate or referring to members of the team, Drafting letters and memos as appropriate, Preparing agendas, minute taking and typing up the minutes of the meeting.

The post holder will need to use own initiative, maintaining workload without direct supervision and with a degree of accountability on a daily basis and be a self-motivated and proactive team member.

Proposed Interview Date: 6th October 2022

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. 

These include:

• Croydon University Hospital

• Purley Hospital

• The Sickle Cell and Thalassaemia Centre in Thornton Heath

• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside

• A minor injuries unit in New Addington


The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.


Our Vision:


“Excellent integrated care for you and your family, when and where you need it”


Our 5 key ‘Here for you’ promises to the people of Croydon are:


• You feel cared for by helpful and welcoming staff

• You feel in safe hands with highly professional staff

• You feel confident in your treatment from skilled teams of compassionate clinicians

• You feel we value your time with convenient appointments, minimal waiting and care closer to home

• You feel it’s getting better all the time as we continue to improve our services 

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different. 

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***

Person specification

Qualifications/ Education

Essential criteria
  • GCSE Education/NVQ 3/City and Guilds or equivalent
  • ECDL or equivalent IT qualification
  • Competent spoken and written English Legible handwriting
Desirable criteria
  • Education at degree level
  • Specialist qualifications/ extensive experience in the use of excel spreadsheets.

Skills and abilities

Essential criteria
  • Understands the importance of confidentiality.
  • Ability to develop effective interpersonal relationships with colleagues in the healthcare setting
  • Ability to communicate in a variety of settings with patients, relatives of varying levels of understanding.
Desirable criteria
  • Experience of administrative working in a healthcare setting.


Essential criteria
  • Knowledge and at least 3 years’ experience of using Office applications including the use of Outlook electronic mail systems and use of routine office equipment.
  • Experience of wide range of routine and complex clerical activities preferably within the healthcare setting or equivalent public sector.
Desirable criteria
  • Previous experience working in a setting with children with disability/ complex health conditions.

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonListening into Action (LiA)No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleImproving working livesAge positiveDisability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Shanice Welds
Job title
Acting Occupational Therapy Manager
Email address
Telephone number
Additional information

For further details/ informal visits please contact: 

Shanice Welds / Jo Kavanagh

Team Managers, Children's Occupational Therapy 

020 8274 6854