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Elective Pathways Operations Manager

Band 8a

Main area
Band 8a
Full time - 37.5 hours per week (37.5)
Job ref
Croydon Health Services NHS Trust
£53,703 - £59,796 pa incl. HCAS (Outer)
Salary period
05/10/2022 23:59

As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19.


Job overview

This role will be pivotal in supporting the clinical operational teams in achieving  elective pathways recovery. The post holder will also be  supporting operational resilience in booking and scheduling patient care.

This post is integral to the recovery programme and will play a major part in supporting the delivery of all access targets (admitted, not admitted & diagnostics). 

The successful candidate will use their own leadership and operational experience to support the provision of high quality patient care and develop strong relationships with partners across the organisation and SWLondon sector.  

 You will need to be proactive, methodical and flexible in your approach, whilst working to extremely tight deadlines. Team working is essential along with excellent communication skills.To be successful in this role you will need to have proven experience of delivering at a strategic and operational level in either the public or private sector, ideally connected to healthcare provision.

Main duties of the job

Elective Pathways Operations Manager (Band 8A)

The role of the Elective Pathways Operations Manager  is to provide operational support and co-ordination to the Operational Recovery Programme (ORP). The role will include support for the delivery of all elective pathways, including analysing and reporting . 

The post holder will support the General Manager for Cancer & Performance  to provide weekly, monthly and quarterly reports for the ORP relating to elective and diagnostic recovery. The post holder must have extensive knowledge of the RTT rules and guidance, elective pathways management as well as the Trust Access Policy. The post holder will have CRS Millennium experience (CERNER), and will work using their own initiative with a sound understanding of the business of the Trust and the operational objectives for recovery. 

Proposed Interview Date - TBC

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:
• Croydon University Hospital
• Purley Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision:

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.

Detailed job description and main responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***

Person specification

Education & Qualification

Essential criteria
  • Post graduate training in Business or Management in progress or completed or equivalent experience
  • Formal education to first degree level or equivalent ability or working towards Be able to demonstrate evidence of CPD
  • Be able to demonstrate evidence of CPD


Essential criteria
  • Proven extensive experience in a management role to include
  • Proven experience at operational management level within a hospital setting, including senior level experience
  • Proven experience of staff management
  • Proven experience of budget management, including senior level experience
  • Proven experience of successful change management and service redesign
  • Familiarity with clinical service management issues
  • Evidence of training in managerial skills e.g. project management, leadership etc.
  • Ability to use word, excel and power point competently


Essential criteria
  • Leadership ability
  • Excellent Interpersonal skills and ability to build rapport and credibility with clinical and managerial teams.
  • Excellent written and verbal communication skills
  • Well developed analytical skills with ability to present information clearly, concisely and in a variety of formats.
  • The ability to Interpret data/information
  • Evidence of initiating purposeful action
  • Persistence in achieving objectives


Essential criteria
  • Highly motivated and self-directed
  • Able to work under own initiative, independently or as an effective team member
  • Resilient, flexible and able to adapt to ensure achievement of objectives with constantly changing situations and environments

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonListening into Action (LiA)No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleImproving working livesAge positiveDisability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Maria Emmanuel
Job title
Associate Director of Operations
Email address